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REFUND/RETURN POLICY

If you have any unopened product, we kindly ask that you ship it back to us (we do not cover shipping fees). If you received the wrong product please contact us via email with your order number and a description of the wrong product and what was supposed to be delivered. 

RETURNING UNOPENED PRODUCT?

Check the following:
• Item is in original, unopened packaging
• Items are securely packed in package with the order number and original packaging slip

ISSUED REFUNDS

We issue all refunds to the original credit card you used to make the purchase. After the request is processed, it may take up to 2-3 business days to see the refund reflected on your account statement.

EXCHANGES/WRONG ITEMS

We strive to be perfect, but we know that’s not always possible! If you received the wrong items, ordered the wrong product by mistake, we’ll sort it out.

You can ship the items you don’t want back to us. In the package, please also include a written request and your order number.

If you have any questions about this process, you can contact our customer service team at kushvibezfullfillment@gmail.com and they will be able to guide you.

MISSING PRODUCTS

If you received an incomplete order, don’t panic! We’re ready to fix the mistake. Please contact kushvibezfullfillment@gmail.com and include your name, order number, and what’s missing from the box. We’ll get the missing products shipped to you as quickly as possible!

DEFECTIVE PRODUCTS

If you received a defective product, please don’t panic! We’re ready to fix the issue. Please contact kushvibezfullfillment@gmail.com and include your name, order number, and defective product and the problem you are having with the product. We’ll get the defective product replaced and shipped to you as quickly as possible!

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